Frequently Asked Questions

In-stock and limited-edition pieces dispatch within 2–4 business days. Custom commissions ship once the full hand-painting and quality process is complete — see the product page for the current timeline. From dispatch, most destinations arrive in 3–5 business days (2–4 within India).

Yes — we ship worldwide on a Delivered Duty Paid (DDP) basis. All import duties, customs taxes, and shipping costs are settled by us before your order arrives. The price at checkout is the final price.

Every order ships fully insured for its purchase value, with real-time tracking via an express courier.

Absolutely. The moment your order leaves our studio you'll receive an email with a tracking number so you can follow it in real time, right up to delivery.

Limited-edition pieces are produced in a small, numbered run. Once an edition sells out, it's gone — each piece is still individually hand-painted, so no two are exactly alike.

Yes. We use professional, flexible leather and fabric paints, sealed and cured between coats so the artwork moves with the material and resists cracking under normal wear.

With normal use and the care guidance below, the artwork is built to last. We use museum-grade, lightfast paints and protective finishes to keep colours vivid.

Yes. We hand-paint genuine, market-purchased products. House of Strokes is an independent customization studio and is not affiliated with or endorsed by any brand unless expressly stated; all brand names are used only to identify the original base item.

In-stock pieces have a 7-day return window from delivery if unworn and in original condition. Custom commissions can only be returned for defects, shipping damage, or a material difference from the approved mockup — not change of mind. Full details are on our Return Policy page.

Yes — we stand behind our craftsmanship. If a defect in workmanship appears, contact us with photos and we'll arrange a repair, rework, or refund according to our policy.

Wipe gently with a soft, slightly damp cloth — never soak or machine-wash. Avoid harsh chemicals, prolonged direct sunlight, and excessive flexing of painted areas. Store in the dust bag provided, away from heat. Treated with care, your piece will stay vivid for years.

A piece created entirely for you — your subject, your palette, your story — hand-painted on the canvas of your choice (sneakers, a bag, a wallet, and more).

Most commissions take a few weeks depending on complexity, since each is painted by hand in layers with curing time between coats. We'll confirm the timeline before you commit.

Yes — bring us a memory, a mood, a photograph, or a sketch and we'll translate it into wearable art. Please only send design elements you're authorized to use.

Always. We provide a detailed digital mockup for your approval, and painting starts only after you sign off — your chance to make sure every detail is right.

Because it's made for you alone, a commission can't be returned for change of mind. Returns are accepted only for defects, shipping damage, or if the final piece materially differs from the approved mockup.