Privacy Policy

About House of Strokes

We are a hand-painted goods studio based in Surat, India, serving customers worldwide with original, one-of-a-kind sneakers, bags, and accessories.

Information we collect

Personal information

• Full name for order processing
• Email address for communication
• Phone number for order updates
• Shipping address for worldwide delivery
• Payment information for secure transactions

Technical information

• Browser and device information
• IP address for security purposes
• Website usage patterns (analytics, only with your consent)
• Cookies and similar technologies

Important: we do not collect sensitive personal information such as health data or special categories of personal data.

How we use your information

• Process your orders and custom commissions
• Arrange worldwide shipping and send order updates
• Provide customer support and manage your account
• Process secure payments
• Improve our services and prevent fraud and abuse
• Comply with legal requirements

Data security & protection

• Encrypted database storage
• SSL/TLS encryption in transit
• Secure, PCI-compliant payment processing
• Regular security monitoring

Cookies & third-party services

We use cookies and third-party services to improve your experience and understand site usage. Essential cookies are always active; analytics and marketing cookies load only with your consent via Google Consent Mode. For full detail and to change your choices, see our Cookie Policy.

Your rights & choices

• Access: request a copy of the personal information we hold about you
• Update: correct your information, addresses, and account details at any time
• Portability: receive your data in a structured, portable format
• Deletion: request deletion of your account and associated personal information

Data retention

We retain your personal information only as long as necessary to provide our services, maintain your order history, support warranty claims, and meet legal obligations. When you request deletion, we remove your personal information and confirm within 30 days.

Privacy questions & contact

For any questions about this policy, data requests, or privacy concerns, contact us:
Email: [email protected]
Phone: +91 9316627018
Location: Surat, India

Response time: we respond to privacy-related inquiries within 48 hours during business days.

Updates to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will update the date above and notify you by email if the changes are significant. This policy is governed by the laws of India.